Sunlight Xtend

Sunlight Xtend is a set of tools to support self-service, provide intelligence and enhance customer/ agent experience.

What is Sunlight Xtend ?

Sunlight Xtend is our add-on to Sunlight Enterprise back-end system. Sunlight Xtend offers the latest InsurTech features to manage policies and claims, and enhance your customer relationship. Customer-focused and self-service capabilities include:

  • Web Portal & Mobile App
  • Live Chat and Chat bots
  • AI & Machine Learning
  • Optical Character Recognition
  • Electronic Signature
  • APIs, Extenal Data Sources & Connected Objects
  • Fraud Detection

Zoom into the Xtend Portal

The Xtend Portal is a modern web portal designed for a fast implementation.It can be adapted to any kind of user population (customers, agents…) and insurance product. The Portal aims to enhance customer experience and relationship. 

Different options can be added on top of the web portal such as a Live Chat and/ or Chat bot, allowing the customer to be supported and reassured at any moment.

Multiple functionalities are available on this Portal: 

  • Quoting
  • Issuing a policy (and paying it)
  • Self-care
    • View policy information (coverages, limits, deductibles…)
    • Generate an insurance certificate
    • Manage and pay a bill
    • Report a claim
    • Update personal information

Note: this is not an exhaustive list.

What is an API ?

As defined Here:

API stands for application programming interface, which is a set of definitions and protocols for building and integrating application software.

You can use/define an API to connect different systems.

The Xtend portal is external from the back-end Sunlight Enterprise. It can be integrated with Sunlight Enterprise (or any other system) through APIs.

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